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Web Doula
Help build and lead the doula workforce transforming Black maternal health in San Francisco.
SisterWeb is a San Francisco community doula network that centers and uplifts Black families in their reproductive journey, so they welcome their children with respect, dignity, joy, and pride. Our work advances birth equity and justice through culturally congruent, community-based doula care.
Pay
Status
$28.82 per hour.
This is a grant-funded position and contingent on continued funding.
Location
Travel
San Francisco, CA — primarily office-based with community engagement; hybrid schedule may be available
Approximately 40% - 50%
Position Status
Part Time · Hourly · As Needed · Non-Exempt
Minimum Availability
8 hours per month. Maintains availability to accept client assignments and provide on-call birth support based on organizational need
The Opportunity
SisterWeb is an Equal Opportunity Employer. We value a diverse workforce and an inclusive, affirming culture. We strongly encourage applications from individuals who reflect the communities we serve and who are committed to birth justice and equity. Employment decisions are based on qualifications, merit, and organizational need. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. This is a grant-funded position and contingent on continued funding.
What You’ll Do
The Web Doula provides culturally responsive, relationship-centered community doula care to pregnant, birthing, and postpartum families throughout the San Francisco Bay Area. SisterWeb operates a community doula program alongside additional training and collaborations across its network. As part of SisterWeb’s expanded care model, Web Doulas increase the organization’s capacity to deliver high-quality doula services to families of all racial and ethnic backgrounds while advancing birth justice, health equity, and respectful maternity care. Web Doulas provide prenatal, labor, birth, and postpartum support using evidence-based, trauma-informed, and culturally responsive practices, supporting families across diverse communities based on organizational need while practicing within the same high standards of community-based doula care. Working collaboratively with Lead Doulas and the broader SisterWeb team, the Web Doula ensures clients receive coordinated, compassionate care that honors each family’s goals, autonomy, and lived experiences. The ideal candidate is an experienced community doula who values flexibility while remaining connected to a mission-driven organization committed to transforming maternal health outcomes.
What We’re Looking For
Managerial Responsibilities
This position does not have direct personnel supervision responsibilities. This position provides:
•Community-based doula care
• Birth support
• Client advocacy
• Care coordination
• Community resource navigation Page 1 SisterWeb
Doula This position works in partnership with Lead Doulas and the Doula Hub Coordinator to coordinate client care while retaining individual responsibility for direct service delivery and documentation.
SisterWeb Core Values
All SisterWeb staff are expected to honor SisterWeb’s Core Values:
• Culturally congruent and community-centered care
• Economic justice and self-determination / representative leadership
• Respect and body autonomy
• Community wisdom and lifelong learning
Essential Functions
Community Doula Care
• Accept and manage client assignments based on organizational need, caseload availability, and employee availability.
• Provide culturally responsive prenatal, labor, birth, and postpartum doula services to assigned clients.
• Build trusting, relationship-centered partnerships with clients throughout pregnancy, birth, and the postpartum period.
• Deliver evidence-based childbirth education, labor preparation, comfort measures, and emotional support.
• Support clients in developing individualized birth goals and preparing for labor, postpartum recovery, infant feeding, and newborn care.
• Provide continuous labor support from active labor through the immediate postpartum period.
• Conduct postpartum visits that address physical recovery, emotional wellness, infant care, feeding support, resource navigation, and family adjustment.
• Practice trauma-informed, strengths-based care that centers client autonomy, informed consent, dignity, and self-determination.
• Accompany clients to prenatal, postpartum, pediatric, specialty, or other healthcare appointments when appropriate.
• Promote client self-advocacy while fostering respectful collaboration with healthcare providers.
• Participate in SisterWeb’s Champion Dyad Initiative (CDI) and other healthcare partnership activities as assigned.
• Support discharge planning and connect families with community-based resources and services.
• Identify client needs and facilitate referrals to internal programs or external community partners.
Birth Support & On-Call Responsibilities
Maintain on-call availability for assigned clients according to SisterWeb policies.
• Provide timely phone, text, and in-person support during early labor, active labor, birth, and the immediate postpartum period.
• Communicate promptly with the Doula Hub Coordinator regarding labor progress, births, emergencies, scheduling changes, or client concerns.
• Provide backup birth support for other SisterWeb doulas when requested and available.
• Maintain readiness to travel throughout San Francisco and surrounding service areas for births and client visits.
Documentation & Care Coordination
Complete all client documentation accurately, thoroughly, and within required timelines.
• Maintain confidential client records in accordance with organizational policies, Medi-Cal requirements, and funder expectations.
• Document client interactions, assessments, referrals, birth outcomes, and postpartum services.
• Participate in quality improvement efforts, evaluations, surveys, interviews, and program reporting activities.
• Collaborate with Lead Doulas and other staff to coordinate wraparound services and interdisciplinary care.
Organizational Collaboration
Participate in required staff meetings, training, reflective practice sessions, orientations, and continuing education.
• Represent SisterWeb professionally in hospitals, clinics, community organizations, and public events.
• Participate in outreach activities, educational events, and community engagement opportunities as assigned.
• Maintain positive working relationships with healthcare providers, community partners, and SisterWeb colleagues.
• Contribute to organizational learning, continuous quality improvement, and program development.
• Other duties as assigned.
Work Expectations (All Staff)
All SisterWeb staff are expected to meet the following work expectations, including but not limited to:
• Accountability & Reliability: Shows honesty, integrity, responsibility, and initiative; mindful of impact on team and organization.
• Collaboration: Participates in agency-wide and cross-team efforts; shares knowledge and skills; values organizational cohesion and integrity.
• Communication: Respectful, effective, proactive, and willing to engage in hard conversations.
• Continuous Learning: Seeks out new challenges, applies new skills, and demonstrates growth.
• Professional Conduct: Maintains clear boundaries, refrains from gossip, and follows the SisterWeb Handbook and policies, procedures, and protocols.
• Initiative: Commitment to proactive approaches to work and community.
Success Criteria
Client Care Excellence
• Clients receive timely, compassionate, culturally responsive, relationship-centered doula care.
• Clients report feeling respected, informed, empowered, and supported throughout their care.
• Birth support is dependable, trauma-informed, and aligned with SisterWeb’s standards of excellence.
Professional Practice
• Documentation is accurate, complete, and submitted within required timelines.
• Communication with clients and leadership is timely, professional, and reliable.
• Assigned client caseloads are managed responsibly and consistently.
Organizational Contribution
• Demonstrates flexibility in accepting assignments based on program needs.
• Represents SisterWeb professionally in community and healthcare settings.
• Participates consistently in required training, meetings, and organizational initiatives.
• Contributes to continuous quality improvement and organizational learning. Birth Justice & Health Equity
• Demonstrates an ongoing commitment to reproductive justice, birth justice, and health equity.
• Provides affirming, culturally responsive care that honors the dignity, autonomy, and lived experiences of every family served.
• Advances SisterWeb’s mission of transforming maternal health outcomes through community-based doula care.
Preferred Qualifications
Experience, Education & Certificates
• High school diploma or equivalent required.
• Birth/labor doula certification or equivalent community-based doula training required.
• Experience supporting a minimum of five births.
• Experience providing community-based doula services preferred.
• Experience working with diverse communities and families impacted by health inequities. • CPR certification preferred.
• Familiarity with reproductive justice and community doula models.
• Must have legal authorization to work in the United States.
• Background check required.
Knowledge, Skills & Abilities
• Strong understanding of pregnancy, childbirth, postpartum recovery, infant feeding, and community-based doula practice.
• Ability to build trusting relationships across diverse communities. •
Excellent verbal, written, and interpersonal communication skills.
• Strong organizational, time management, and documentation skills.
• Ability to work independently while remaining connected to a collaborative team.
• Experience using Google Workspace, virtual meeting platforms, and electronic documentation systems.
• Familiarity with Compyle, Asana, or similar platforms preferred.
• Commitment to diversity, equity, inclusion, reproductive justice, and birth justice principles.
Work Environment
This position is based in a combination of client homes, hospitals, birth centers, community settings, SisterWeb offices, and virtual environments. The role requires travel throughout San Francisco and surrounding service areas. Evening, overnight, weekend, and holiday availability is required to support births and client needs.
Physical Requirements
Ability to lift and carry up to 25 pounds.
• Ability to stand, walk, kneel, bend, squat, and move continuously during labor support, which may extend beyond 12 hours.
• Ability to provide physical comfort measures, including counterpressure, positioning assistance, and rebozo techniques.
• Ability to remain in hospital, birth center, or home environments for prolonged periods.
• Ability to travel throughout the service area at varying hours, including evenings, nights, weekends, and holidays.
• Ability to communicate effectively in person, virtually, and by phone.
• Ability to operate standard office equipment and technology, including smartphones, laptops, and documentation systems.
Equal Employment Opportunity Statement
SisterWeb is an Equal Opportunity Employer. We value a diverse workforce and an inclusive, affirming culture. We strongly encourage applications from individuals who reflect the communities we serve and who are committed to birth justice and equity. Employment decisions are based on qualifications, merit, and organizational need. We provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. This is a grant-funded position and contingent on continued funding.
Why Join SisterWeb
You’ll lead meaningful, mission-driven work at an organization rooted in the community it serves, alongside a team committed to dignity, equity, and Black maternal health. SisterWeb invests in reflective practice, professional development, and the growth of its people.
How to Apply
SisterWeb is an Equal Opportunity Employer. We strongly encourage applications from people who reflect the communities we serve. We consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.
If you’re excited about this role but don’t meet every qualification, we still encourage you to
apply